Privacy Policy

Effective Date: January 1, 2026

Water Damage Restoration North Hills has been helping North Hills homeowners and businesses since 2022. When you call us at (833) 321-7153 or fill out a form on our website, you trust us with your details. This policy explains what we collect, why we collect it, and how we keep it safe. It applies to our website and to the services we provide in and around North Hills, California.

Information We Collect

We collect the information you give us directly. That includes your name, phone number, email address, service address, and details about your water damage, like the type of leak or flooding and how long it has been going on.

When you call or message us, we may keep notes about your project so our technicians know what to expect when they arrive. If you pay us, we collect billing details such as your payment method and billing address.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time of your visit. We use cookies and similar tools to gather this data.

How We Use Information

We use your information to respond to your request, schedule your water damage inspection, and send our technicians to the right address with the right equipment. We also use it to provide you with an upfront price and to keep you updated on the status of your job.

We may use your contact details to follow up after your service, answer your questions, and send you invoices or receipts. With your permission, we may also send you tips about preventing water damage or reminders about seasonal maintenance.

We use website data to improve our site, understand which pages are helpful, and make it easier for you to reach us when you need help fast.

Cookies and Tracking

Our website uses cookies to remember your preferences and to understand how visitors move through our pages. Cookies are small text files that your browser stores on your device. They help us load the site faster and show you relevant information.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as smoothly, but you can still call us at (833) 321-7153 for help.

We do not use cookies to collect sensitive information like your payment details. We use them for basic site functionality and analytics.

Analytics and Third-Party Tools

We use third-party analytics tools, like Google Analytics, to see how people find and use our website. These tools collect anonymous data such as the number of visitors, the pages they view, and how long they stay. This helps us make our site better for you.

We may also use third-party services for scheduling, customer communication, or payment processing. These providers only get the information they need to perform their specific task, and they are required to protect it.

Some third-party tools may place their own cookies on your device. Their use of your information is governed by their own privacy policies. We choose providers that take privacy seriously.

Data Sharing and Disclosure

We do not sell your personal information. We share it only when it is necessary to run our business and serve you. For example, we may share your address and project details with our technicians and dispatch team so they can reach you.

We may share information with trusted service providers who help us with billing, email, or website analytics. These providers are contractually obligated to keep your information confidential and to use it only for the services they provide to us.

We may also disclose your information if the law requires it, such as in response to a court order or a request from a government agency. If our business is ever sold or merged, your information may be transferred as part of that transaction, and we will notify you of any change in ownership or privacy practices.

Data Retention

We keep your personal information for as long as we need it to provide our services and to meet our legal and business obligations. For example, we keep project records and invoices for several years so we can handle any warranty questions or tax requirements.

When we no longer need your information, we securely delete it or remove the details that identify you. If you ask us to delete your information, we will do so unless we are required by law to keep it.

Data Security

We take reasonable steps to protect your information from loss, theft, and unauthorized access. We use secure servers, encryption for sensitive data like payment details, and we limit access to your information to employees and contractors who need it to do their jobs.

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please call us at (833) 321-7153 so we can discuss how we handle your information.

User Rights

You have the right to know what personal information we hold about you and to ask for a copy. You can also ask us to correct any mistakes or to delete your information, subject to certain legal exceptions.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You can request that we disclose the categories of information we collect, the sources, and the purposes for which we use it. You can also ask us not to sell your information, but we do not sell personal information.

To exercise any of these rights, call us at (833) 321-7153 or send a written request to the address in the Contact section below. We will respond within the time required by law.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please call us at (833) 321-7153 so we can delete it.

If we learn that we have collected information from a child under 13 without parental consent, we will take steps to remove that information from our records.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the effective date at the top. If we make significant changes that affect how we use your personal information, we will notify you by email or by a notice on our website.

We encourage you to review this page whenever you visit our site so you stay informed about how we protect your privacy.

Contact Information

If you have questions about this Privacy Policy or how we handle your information, we want to hear from you. Call us at (833) 321-7153, and our team will help you.

You can also reach us by mail at the address listed below. We take privacy seriously and will do our best to address your concerns quickly.

Contact Us About Privacy